Return & Refund Policy
Special Note on Customized Products
Our products are custom-made to meet your specific requirements and are therefore generally not eligible for return or exchange. We are committed to delivering products that meet your expectations. However, if any issues arise during production or shipping, please contact us promptly, and we will work with you to find a suitable solution.
Issue Reporting Period
If you notice any issues with your order, please contact us within 7 days of receiving it. Be sure to include your order number and a detailed description of the issue (photos may be required if applicable).
Issue Resolution Process
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Issue Verification:
Once we receive your feedback, our customer service team will review and evaluate the reported issue. -
Collaborative Resolution:
If the issue is confirmed, we will work with you to discuss and agree on an appropriate resolution to address your concerns.
Additional Information
- Shipping Notes: To facilitate the resolution process, please provide accurate details and necessary documentation for verification.
- Color, Size, and Craft Variations: Slight variations in color, size, or craftsmanship may occur due to display differences, handmade characteristics, or other factors. These are considered normal and not classified as issues.
- Changes in Preferences: Requests related to changes in customer preferences (e.g., no longer needed, incorrect order, etc.) cannot be accommodated.
Contact Us
If you have any questions about our policy or your product, feel free to reach out to our customer service team. We are here to assist you.
Thank you for your understanding and support!
